Forgot your password? Reset it by email

It's Monday morning, three replies are waiting on the Desk, and your password manager doesn't have Stage 1 in it. Every minute you spend hunting for a login, those replies cool.

So Stage 1 now resets a forgotten password by email, and it's built to be quick for you and slow for anyone else.

How it works

On the sign-in screen, tap Forgot password? next to the password field. Enter your work email and tap Send reset link.

Stage 1 emails you a link. Open it, type a new password of at least 10 characters, and tap Save and sign in. You're in, on your Board, with the new password set.

If nothing shows up, check spam first. The screen has a link to send it again. Use the newest email when more than one arrives.

Built to protect your account

Stage 1 sends from your own LinkedIn and your own email. Anyone who gets into your account can write to buyers in your name. So the reset is built with that in mind.

The screen never says whether an email has an account. Type any address and you get the same answer. If that address has a Stage 1 account, a link is on its way. Nobody can use the form to check whether you or your firm are customers.

The link works once, for an hour. After that it's dead, and the screen says so and offers a fresh one. A link sitting in an old inbox can't be used next month.

A single account gets at most three reset emails an hour. Asking for more doesn't send more. The form has its own limit on how often anyone can try from one place.

Setting a new password signs out every device signed in to your account. If someone else had a session open on a laptop you forgot about, it closes. Every older reset link stops working at the same moment.

What Stage 1 keeps

Stage 1 never stores your password. It stores a one-way hash of it, salted per person, so the password can't be read back out of the database. Reset links and sign-in sessions are stored the same way, as hashes. A leaked copy of the database can't be replayed as a login.

If you sign in with Google or LinkedIn, you don't need any of this. Those sign-ins confirm who you are through the provider.

Why it matters for a services sale

Speed on replies matters more than most sellers think. An interested reply answered the same hour reads differently from one answered two days later. The Desk flags any reply waiting more than two days for a reason. More on that in why replying within the hour matters.

A login problem shouldn't be the reason a buyer waits. Neither should a support ticket. You get back in yourself, in about a minute, and the reply goes out.

And the care runs the other way too. A senior buyer who hears from you is trusting that the message came from you. Nothing in Stage 1 goes to a buyer until you approve it. That's the whole point of owning every send. Keeping your account yours is part of the same promise.

Locked out is now a one-minute problem.

Every plan starts with a 14-day free trial and no credit card. Plans and details are on the pricing page, or you can start your trial.