Stage 1

Why your forecast misses in month two

Services forecasts break in the second month of the quarter. Here's why the miss starts at the top of the funnel and how to catch it early.

Kevin French
· 3 min read

Your forecast doesn't miss in month three. It misses in month two, and you find out in month three.

The first month of a quarter runs on momentum. Deals carried over look alive, new first meetings feel promising, and everybody's number adds up. Then month two arrives and the deals that were never real start going quiet.

The miss is baked in before the quarter starts

A services forecast is a stack of guesses about what buyers will do. The guesses made in the first conversation carry the most weight, and they get the least scrutiny.

Say a rep books a first meeting with a VP of operations at a mid-sized distributor. She's friendly. She talks about an aging warehouse system. She says they're looking at options. The rep logs it as a qualified opportunity with a six-figure value and a close date eight weeks out.

Nothing in that meeting confirmed a problem with money attached, a date the business cares about, or anyone else who has to say yes. But it's in the forecast now. And it'll sit there looking healthy until someone asks the VP for a second meeting with her CFO.

That ask usually happens in month two.

Why month two is the reveal

Month two is when deals have to move from interest to commitment. Proposals go out. Scoping calls get booked. The rep needs a second person in the room.

A deal built on a real problem moves. The problem is costing the buyer something this quarter, so she pulls in the people who matter and wants it gone.

A deal built on a friendly conversation stalls. The buyer stops replying, or writes back to say they'll revisit after planning. Nobody lied. The deal was never what the forecast said it was.

So the forecast that looked fine on day one starts leaking in week six. By the time the leak shows up in the roll-up, there's no time left to replace the pipeline.

Fix the entry, not the roll-up

The usual response to a month-two miss is to inspect harder. More reviews, more questions about close dates, more pressure on reps to firm up numbers. That's inspection at the wrong end of the funnel.

The fix is at entry. A deal shouldn't count until the buyer has confirmed, in their own words, what the problem is. Not your version of it. Theirs.

That's where a hypothesis-led opening earns its place. If your first message names a suspected problem and invites correction, the reply tells you whether the problem is real. A buyer who writes back to say you're close, but the actual issue is their carrier contracts, has just qualified herself. A buyer who says it sounds interesting and suggests a chat hasn't. There's more on this in most quarters are lost in Stage 1.

Three questions before a deal enters the number

Ask whether the buyer has described the problem in their own words. Ask whether there's a reason it has to be solved this quarter, something the business has said publicly or a leader has committed to. Ask whether anyone besides your contact knows you exist.

If the answer to any of those is no, the deal is pipeline, not forecast. It can still be worth chasing. It just doesn't belong in the number.

Signals help here. A deal at an account showing business pressure in its latest 10-Q, a new leader in the buying seat and job posts for the problem you solve has a reason to move. A deal with none of that runs on your rep's optimism. The buying signals guide covers which ones carry weight.

Reach the committee in month one

The biggest month-two killer in services is the lone contact. One friendly person, no economic buyer, no technical lead.

Write to all three seats in the first weeks of the deal. The champion gets a version about their team's workload. The technical lead gets a version about the system. The economic buyer gets a version about the cost or the deadline.

When month two comes and you need a second meeting, you're not asking your contact to introduce you to strangers. You already know them.

A forecast you can trust

A forecast built on confirmed problems and known committees misses less. And when it does miss, it misses early enough to act on.

Move the scrutiny to the first conversation. Count only deals where the buyer has told you what's wrong. Month two stops being a surprise.

See which of your accounts are moving.

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