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Firmographics are the start, not the answer

Industry, size and location tell you which companies could buy from you. They don't tell you which ones will. Here's how services firms close that gap.

Kevin French
· 3 min read

Firmographics tell you who could buy. They never tell you who will.

Industry, revenue, headcount, location, maybe a tech stack. Every sales team starts here, and they should. It's the fastest way to cut a huge market down to the companies that make sense for your firm.

The trouble starts when teams stop here. They build a list of two thousand companies that fit, hand it to sellers and expect pipeline. What they get is a lot of outreach to companies that have no reason to talk this quarter.

What firmographics do well

They define the edges of your market. A firm that does data work for regional banks doesn't need to look at retailers or hospitals. A firm that does cloud migration for mid-size software companies can ignore tiny startups and giant enterprises.

They match you to companies where your experience counts. If your case studies are in insurance, an insurer will take you more seriously than a manufacturer will.

And they set a floor on deal size. A company with $50M in revenue probably won't spend $400K on outside help. A company with $2B might.

That's real value. Just not enough.

What they miss

Firmographics describe a company at rest. They say nothing about what's moving inside it.

Two insurers can match your profile perfectly. Same size, same region, same platforms. One just hired a new CIO who's rethinking every vendor, posted six data engineering roles and flagged legacy systems in its last 10-K. The other has had the same leadership for a decade and just signed a long contract with your competitor.

On a firmographic list, they look identical. In real life, one is ready to talk and one isn't. Your sellers have no way to tell from the list alone.

Add the layer that moves

What separates the two insurers is a set of buying signals. A new leader in the seat. Business pressure in the filings. Hiring for the problem you solve. An RFP. Engagement with you or a competitor.

These change week to week. A company that fit your profile last year and showed nothing may suddenly light up with three signals in a month. That's when to reach out.

So treat firmographics as a filter and signals as a ranking. The filter tells you which companies belong on the list. The signals tell you which ones go to the top this week. The guide to buying signals covers the ten that matter most for services.

What changes in practice

Your sellers work fewer accounts, the account-based way. Instead of trying to touch two thousand companies, they focus on the forty or fifty showing real activity right now.

Your outreach gets specific. When an account shows a signal, there's something real to say. A seller writing to a new CIO about the systems flagged in a recent filing has a hook. A seller writing to a company for no reason beyond profile fit doesn't.

And your timing gets better. Signals lose weight as they age. A new leader in their first month is far more open than one in their second year. By ranking on signals, you reach companies before the window shuts.

Don't throw the list away

The firmographic list still matters. It's the pool you watch. Without it, you'd be chasing signals at companies you can't help.

Keep it tight, though. A list that's too broad means more noise and more time spent ruling out accounts that were never a fit. If your firm has won most of its work in two industries and one size band, start there.

And revisit it as your firm changes. New service lines, new case studies and new industries all shift where you can credibly win.

The simple version

Build the list from firmographics. Watch it for signals. Work the accounts where signals stack up. Leave the rest alone until they move.

That's a pipeline built on fit and timing together. Fit gets you in the right room. Timing gets you there when the door's open. If you've already defined your moment profile, the way this ICP piece describes, the signals you watch for are already written down.

See which of your accounts are moving.

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